FREQUENTLY ASKED QUESTIONS
Our Most Common Inquiries
DO YOU OFFER INTERNATIONAL SHIPPING?
Not at the moment, but there is a possibility in the future!
DO YOU CREATE CUSTOM GIFT SETS?
Yes, please reach out to support@dolcevincicandleco.com and let us know what you are looking for and we can try to accommodate your request.
WHAT IS YOUR RETURN POLICY?
For any unused and undamaged products, simply return it with any included accessories and packaging within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
WHAT IS THE PROCESSING TIME ON ORDERS?
Once an order is placed, there is a 24-48 hour processing time. We do our best to get orders shipped out as quickly as possible! We ship out Monday-Friday, except for holidays.
I JUST PLACED MY ORDER, WHEN WILL I RECEIVE IT? I'M EXCITED!
Most orders will arrive within 5-7 business days.
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We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package.